Privacy policy

Our Privacy Commitment

Arisit Pty Ltd A.C.N. 091 515 294, is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

About this Policy

This policy is intended to explain some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Act and the APPs.

References to “our”, “us” and “we” in this policy are references to Arisit Pty Ltd A.C.N. 091 515 294, and its related entities.

We advise that you read this policy before providing us with any personal information or using the websites. By providing us with your personal information and using the websites, you are confirming your agreement to the policies and procedures described in this privacy policy.

What personal information do we collect?

We may request that you provide some personal information including, but not limited to your name, home address and contact number. We may at times require information to confirm your identity such as your driver's license. If a finance option is available, we may require information relating to your financial position which will be set out upon application.

We will only collect personal information from you that is necessary and relevant to our relationship with your and that we reasonably require in order to satisfactorily perform the services that you require from us.

When you browse our Site and products, we may collect data (“cookies”) for statistical and maintenance purposes that enables us to evaluate the performance of our Site or products. Such general information includes:

the number of users visiting our Site or using our products and the number of pages viewed;
the date, time and duration of visits; and
the path taken through our Site.

This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.

Our Site may also allow you to submit forms including reviews of our products or our Contact Us page. If you submit a form, we may collect personal information about you for the purpose of the form. This information may include:

the date and time of your submission;
your username and email address;
your IP address;
additional information about the submission (such as whether it was incentivised, obtained from staff etc); and
the Site the submission was collected from.

Why do we require your personal information?

Broadly, the reasons that we will need to collect your personal information include to provide a service to you, or in relation to a service that we are about to provide to you and for contacting you in relation to those services, which primarily include the installation of goods, including coordinating the installation of goods; and to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

How we collect your personal information?

We may collect your personal information directly from you, either over the phone or through the websites; or from third parties, including from partners or any enterprise carrying on business under the name or style of “Harvey Norman®”, “Domayne®” and/or “Joyce Mayne®”, whether a franchisee or otherwise.

We will always collect your personal information directly from you unless it is impracticable to do so.

Your personal information will not be collected if you are only browsing the website, but we do use cookies to better tailor our information and our services to meet your needs. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using the website and we do not use cookies to record any of your personal information. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, the pages you access, and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

How do we use or disclose your personal information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as, to consider your request for a product or service, to enable us to provide a product or a service to you, to facilitate and process your orders and payments, to carry out or respond to your queries or requests, to provide information to you that you have requested. Additionally, where appropriate, we may provide your information to any third-party suppliers of our goods or services, including third party application owners or licensors or to our third-party service providers. We may be required under law to provide details for regulatory reporting and compliance with our legal obligations, to relevant third parties to undertake fraud checks, to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes.

At the time that we collect your personal information, we will make it clear to you why we are collecting your information, including through this privacy policy where appropriate. We will use your personal information in accordance with, and as permitted by, the Act.

Other than as outlined in this privacy policy or in any notice provided to you at the time of collecting your personal information, we will not disclose your personal information without your consent unless disclosure is permitted by the Act.

Do we use your personal information for marketing purposes?

As part of the services that we provide to you, we may use personal information that we have collected about you to identify a product or service that may benefit you. Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so prior to using to your personal information. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us, by calling us on 1300 762 219 or by writing to us at 40-50 Mark Anthony Drive, Dandenong South, Victoria 3175, or by logging such a request through the websites at any time. Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or “unsubscribe” option which will immediately indicate to us that you no longer wish to receive materials of this kind.

How do we store your personal information?

We have implemented appropriate processes and techniques to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. While care is taken to protect your personal information on the websites, unfortunately no data transmission over the Internet is guaranteed as 100% secure.

What if there is a breach in relation to your personal information?

We take breaches of your privacy very seriously. In the event that there is a data breach relating to personal information that we hold about you, such loss of, unauthorised access to, or unauthorised disclosure of, the information (Data Breach), we will take immediate steps to contain and remedy any effects of the Data Breach in accordance with our Data Breach Response Plan. Where required under the Act, we will notify you and the Office of the Australian Information Commissioner (OAIC) of the Data Breach.

Maintaining your personal information

We take reasonable steps to ensure that the information that we collect, use or disclose about you is accurate, complete and up to date at the time of collection. When we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use. You warrant that all information that you provide to us is accurate, complete and up to date at the relevant time.

What if you want to make a complaint about some aspect of our privacy procedures?

We are committed to maintaining and protecting your privacy, but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled, then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.

The Privacy Officer – Arisit Pty Ltd
40-50 Mark Anthony Drive
Dandenong South, Victoria 3175
Telephone: 1300 762 219
Email: [email protected]

If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible. If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the OAIC to have the complaint heard and determined.

Links to other websites

The websites may contain links to websites which are owned or operated by third parties (being parties that are unrelated to us). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites

Changes and exemptions to this policy

From time to time, it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time. Please note that the Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemption under the Act will take priority over this privacy policy to the extent of any inconsistency.

How can you contact us?

Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.