Refund policy
The Sirius returns policy does not limit or restrict your statutory rights under Australian Consumer Law.
Damaged or Faulty Products
If any product ordered by you arrives damaged or is not of acceptable quality, you may have:
legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State and Territory; and/or
to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
Sirius will repair, replace or refund faulty goods at its own discretion and in accordance with the relevant Warranty Terms and Conditions. For Warranty information please call Arisit Warranties on 1300 762 219 or Email: [email protected]
It is the customer’s responsibility to contact Sirius to notify of damaged, faulty goods or missing components within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, we reserve the right to refuse a return, exchange or refund.
Customers must receive an RA (Return Authority) Form from Sirius prior to returning or organising the return of any stock. Product(s) returned without an RA Form will be rejected.
To get an RA form, please email [email protected] with details of your purchase including the original receipt. Once approved, you will receive a return email with the return authority number. Return the goods to the specified address in the products original condition. Follow any other requests as specified by Sirius.
Customers are responsible for the return of items that can easily be posted or returned to Sirius. You are entitled to receive a refund for any reasonable return postage or transportation costs if the product is approved for an RA and confirmed as faulty. You must supply a receipt of payment within 14 days of Sirius receiving the stock at our warehouse in order to receive a refund of any return shipping charges.
Returns are accepted in line with our warranty conditions. Where applicable, Sirius may arrange for a service technician to assess and repair the unit before arranging for the return of a product(s).
Evidence through the form of photos or videos may be required prior to Sirius accepting a return. Sirius reserves the right to refuse the return of any product(s) if it deems there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
Sirius cannot accept returns for scratches and dents after a product is installed or assembled. It is the customer’s responsibility to identify any damage or imperfections that may be present prior to installing or assembling any product(s).
It is the customer’s responsibility to ensure that all accessories, fittings and packaging are included with the return product(s). In cases where parts are missing, Sirius reserves the right to reduce the full refund amount to the customer.
Any futile attempts to collect returned stock will incur a futile collection fee of $50.00 AUD ex. GST when it has been found that the goods were not packed in a safe manner assisting to prevent additional damage or made available for the carrier to collect.
Sirius will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected good, including but not limited to loss of profits.
All refunds and partial refunds may take up to 10 business days to be processed from the date of Sirius receiving the stock back. Your item must be in its original packaging and unused for a return to be accepted. You must retain a return authority form and number from Sirius prior to returning the item and within 14 days of receiving the goods.
Customer Returns
Customer returns include any returns that are at no fault of Sirius. This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact Sirius to notify that they wish to return an item within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, Sirius reserves the right to refuse a return, exchange or refund.
Customers must receive an RA (Return Authority) Form from Sirius prior to returning or organising the return of any stock. Please email [email protected] with details of your purchase including the original receipt to receive an RA Form.
The product(s) purchased from Sirius must be returned at the buyer’s expense. Sirius accepts no responsibility for any loss, damage or fault to product(s) during the return process whether directly by the customer or by the delivery service in transit. Sirius reserves the right to offer a reduced refund in the case of product(s) that incur damage, faults or defects during the return process and were not directly caused by Sirius or its agents.
All product(s) including any packaging, tags, accessories, attachments and fittings purchased from Sirius must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the product(s) was sent with free postage, a 15% postage fee of the total order amount will be deducted from the refund amount.
Customer returns will incur a 20% restocking fee (maximum fee of $200) to cover processing and handling charges incurred by Sirius.
Sirius reserves the right to refuse customer returns if any of the above criteria is not met or agreed to.